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Return Policy

As of Oct 1, 2019
**NO REFUNDS & NO EXCHANGES**

  • Since many of our items are limited quantities, we may occasionally sell out of an item(s) we currently don't allow exchanges.
  • If you are not 100% satisfied with your purchase, you may return your item(s) for a store credit ONLY.
  • ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.
  • Items cannot be exchanged or given store credit once tags are removed!So make sure you're trying your items on before removing any tags. 

Once an order is placed, we DO NOT cancel orders. Please make sure you are using the correct payment method and address for your order.​

Please make sure you are checking and reading about the items. There is a size chart please use it! All Accessories, Shoes, Tools, Lashes & Sale items are final! We here at She Me Her want you to be completely satisfied with your desired item(s) so be sure to read the products description and choose the appropriate size before purchasing THANK YOU.

 

**PLEASE READ CAREFULLY OVER OUR ITEM DESCRIPTION, AS SOME ITEMS CONTAIN NO STRETCH**

We DO NOT accept exchanges on any white, tan or light color items, t-shirts, swimwear, bodysuits, leggings or accessories/bags. All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!

(Any custom looks are FINAL SALE)

Please email us FIRST to initiate a return. Please DO NOT return any merchandise to our warehouse without speaking to someone from our sales team and receiving certified confirmation. Once approved by a sales representative, we will provide you with a return address to send your return to. Please note that the customer is responsible for any and all return shipping costs.

ORDER PROCESSING:
All orders are processed, verified, and shipped within 3-7 business days or sooner, NOT INCLUDING THE WEEKEND! Any orders place Friday after 4PM EST will be processed and shipped out on Monday. 

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

She Me Her reserves the right to refuse any return if the item does not meet the criteria listed above.

Our Return Policy has been updated as of January 1, 2020. Please note that by making a purchase at She Me Her you agree to this return policy. 

Please note the following items are final sale and cannot be returned:

  • Sale/Discounted or Promotional Items
  • Orders placed using a Store Credit
  • Accessories
  • Bodysuits
  • Swimwear
  • Worn Items
  • Washed Items
  • Items with scents, deodorant, and signs of wear
  • ALL ITEMS!

Returning your Purchase for STORE CREDIT ONLY!

Items purchased from She Me He are eligible for store credit within 2 days of receiving. After the 2nd day the item is considered a final sale.  All returns must be submitted on our website using the Return System within 2 days of receiving your item. (Any items shipped without a Return Request or outside of the Return Policy Guidelines will not be credited). 

Once we receive your original merchandise, a store credit will be issued only if the merchandise is returned in its original, unworn, unwashed, undamaged condition with original tags attached. No Exceptions.  

Unfortunately, return shipping costs are non-refundable.

NOTE:

She Me Her reserves the right to refuse any return if the item(s) does not meet the criteria listed above. You will be required to pay for all shipping cost within 24 hours, if you refuse to pay the shipping cost to return the item(s) to and from, the item(s) will be sent back to our wearhouse. 

Store Credits

Once your return is processed, you will receive an email notification with your store credit. Please allow 5-7 business days for us to receive and process your return. All orders placed with a store credit is a final sale.

Refused Packages

Orders that are refused will be charged a reshipping fee in order for us to ship the package back to you. 

Please send all returns prepaid to:

The address that was emailed to you! 

Our Return Policy has been updated as of January 1, 2020. Please note that by making a purchase at She Me Her you agree to this return policy and understand that at any given moment WE are allowed to refuse any and every return and store credit.